Welcome to PetsGlide! We understand that occasionally, situations may arise where a refund or return is necessary. Below is our comprehensive refund and returns policy to guide you through this process.
Overview:
Our refund and returns policy extends for a period of 30 days from the date of your purchase. If 30 days have elapsed since your purchase, unfortunately, we cannot offer you a full refund or exchange.
To be eligible for a return, the item must be unused and in the same condition as when you received it. It must also be in its original packaging. Please note that certain types of goods are exempt from being returned, such as perishable items (e.g., food, flowers), intimate or sanitary goods, hazardous materials, and flammable liquids or gases.
Non-returnable items include:
- Perishable items (e.g., food, flowers)
- Intimate or sanitary goods
- Hazardous materials
- Flammable liquids or gases
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please refrain from sending your purchase back to the manufacturer.
Refunds:
Upon receipt and inspection of your return, we will send you an email notification to confirm its arrival and inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or Missing Refunds:
If you have not yet received your refund, please check your bank account and contact your credit card company. There may be some processing time before your refund is officially posted. If you’ve taken these steps and still haven’t received your refund, please reach out to us at petsglide@gmail.com
Sale Items:
Only regular-priced items may be refunded; sale items are non-refundable.
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please email us at petsglide@gmail.com
Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver, and they will be notified of the return.
Shipping Returns:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on your location, the time it may take for your exchanged product to reach you may vary. For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Need Help?
If you have any questions or concerns regarding refunds and returns, please don’t hesitate to contact us at {email}. Our customer service team is here to assist you.
